30-Day Return Policy
New, unused items may be returned when a return is requested within
30 days of delivery, subject to the conditions below.
Returns must:
- Be requested within 30 days of delivery
- Be in new, unused condition
- Be in original packaging
- Include all original parts and materials
Return eligibility may vary by product type. Please review the product
page for any item-specific return restrictions before purchasing.
Items Not Eligible for Return
The following products are generally not eligible for return unless they
arrive damaged, defective, or incorrect due to hygiene, customization,
safety, or manufacturer restrictions:
- Closeout or clearance merchandise
- Discontinued products
- Custom-made or special-order items
- Mattresses, pillows, bedding, and certain personal-use products
- Products that have been assembled, installed, modified, or used
-
Items identified on the product page as
Final Sale: Non-Returnable
Product-specific return restrictions, when applicable, are identified
on the product page.
Return Authorization (RMA Required)
Before returning any item, you must contact us to obtain a
Return Merchandise Authorization (RMA).
Returns sent without an approved RMA or to an address other than the
return address specified on the approved RMA may be refused.
RMA approvals:
- Are valid for 14 days from issuance
- Include the authorized return address
- Must be shipped only to the designated return facility
Returns should not be sent to our Las Vegas mailing address unless
specifically instructed on your approved RMA. The correct return shipping
address for your item will be provided on the approved RMA.
Return Shipping & Fees
For approved non-defective returns:
- Return shipping costs are the customer's responsibility.
- A standard 20% restocking fee applies.
Return shipping costs and restocking fees do not apply to approved
returns resulting from an item arriving damaged, defective, or incorrect.
Exchanges: We do not offer direct item exchanges.
If you prefer a different product, please process a return for your
original order following our standard policy and place a new order online.
Refunds
Once a returned item has been received, inspected, and approved in
accordance with this policy, a refund will be issued to the original
payment method. For approved non-defective returns, the refund will be
reduced by the standard 20% restocking fee. Refund processing typically
occurs within 2 business days after approval. Please allow additional
time for your financial institution to post the credit to your account.
Store credit will only be issued if the customer expressly requests or
agrees to receive store credit instead of a refund.
Order Cancellations
If you need to cancel an order, please contact us as soon as possible so
we can determine whether cancellation is still available.
Cancellation requests may be accommodated if an order has not yet
entered the fulfillment process.
Once an order has entered the fulfillment process or a tracking number
has been issued, cancellation or modification requests may no longer be
possible.
Custom or special-order items may not be eligible for cancellation.
A cancellation is not confirmed until you receive written confirmation
from Abecta House.
Damaged Items
If your order arrives damaged, please notify us as soon as reasonably
possible after delivery so we can assist with the claim process promptly.
To facilitate claims with carriers and suppliers, we recommend reporting
visible shipping damage within 48 hours of delivery
whenever possible. Damage that is not immediately apparent should be
reported as soon as reasonably possible after discovery.
To process a damage claim, we require:
- Clear photos of the item
- Photos of all packaging materials
- Photos of shipping labels
Please retain all original packaging until the claim is resolved.
Approved damage claims may result in replacement parts, repair,
replacement of the item, or a refund, depending on the circumstances
and product availability. Store credit will only be issued if expressly
requested or agreed to by the customer.
Defective Items
If you believe an item is defective, please contact us for assistance.
Return shipping costs and restocking fees do not apply to approved returns
resulting from a product defect.
Some products sold by Abecta House may be covered by a manufacturer's
warranty. Where applicable, we will assist you with information regarding
the available warranty process. Resolution methods may include replacement
parts, repair, replacement of the item, or a refund, depending on the
circumstances.
Questions?
If you have any questions regarding returns, cancellations, or refunds,
please contact us:
Abecta® House