30-Day Return Policy
New, unused items may be returned within 30 days of delivery,
subject to the conditions below.
Returns must:
- Be requested within 30 days of delivery
- Be in new, unused condition
- Be in original packaging
- Include all original parts and materials
Return eligibility may vary by product type. Please review the product page
for any item-specific return restrictions before purchasing.
Items Not Eligible for Return
The following items are not eligible for return unless damaged or defective:
- Closeout or clearance items
- Discontinued merchandise
- Custom-made or special-order items
- Items marked “Final Sale: Non-Returnable” on the product page
Product-specific return restrictions, when applicable, are identified on
the product page.
Return Authorization (RMA Required)
Before returning any item, you must contact us to obtain a
Return Merchandise Authorization (RMA).
Returns sent without an approved RMA or to an address other than the return address specified on the approved RMA may be refused.
RMA approvals:
- Are valid for 14 days from issuance
- Include the authorized return address
- Must be shipped only to the designated return facility
Returns should not be sent to our Las Vegas mailing address unless
specifically instructed on your approved RMA. The correct return shipping
address for your item will be provided directly on the approved RMA.
Return Shipping & Fees
For non-defective returns:
- Return shipping costs are the customer’s responsibility.
-
A standard 20% restocking fee applies to approved non-defective returns.
Return shipping costs and restocking fees do not apply to approved returns
resulting from an item arriving damaged or defective.
Exchanges: We do not offer direct item exchanges. If you
prefer a different product, please process a return for your original order
following our standard policy and place a new order online.
Refunds
Once a returned item has been received, inspected, and approved following
any required supplier authorization, a refund will be issued to the original
payment method. For non-defective returns, the refund will be reduced by the
applicable 20% restocking fee. Refund processing typically occurs within
2 business days after approval. Please allow additional time for your
financial institution to post the credit to your account.
Store credit will only be issued if:
-
The customer expressly requests or agrees to receive store credit instead
of a refund.
Order Cancellations
If you need to cancel an order, please contact us as soon as possible so we
can determine whether cancellation is still available.
Cancellation requests may be accommodated if an order has not yet entered
the fulfillment process.
Once an order has entered the fulfillment process or a tracking number has
been issued, cancellation requests may no longer be possible.
Custom or special-order items may not be eligible for cancellation.
A cancellation is not confirmed until you receive written confirmation
from Abecta House.
Damaged Items
If your order arrives damaged, please notify us as soon as reasonably
possible after delivery so we can assist with the claim process promptly.
To facilitate claims with carriers and suppliers, we recommend reporting
visible shipping damage within 48 hours of delivery
whenever possible.
To process a damage claim, we require:
- Clear photos of the item
- Photos of all packaging materials
- Photos of shipping labels
Please retain all original packaging until the claim is resolved.
Approved damage claims may result in a replacement, repair, or refund,
depending on the circumstances and product availability.
Defective Items
If you believe an item is defective, please contact us for assistance.
Some products sold by Abecta House may be covered by a manufacturer’s
warranty. Where applicable, we will assist you with information regarding
the available warranty process. Resolution methods may include replacement
parts, repair, replacement of the item, or refund, depending on the
circumstances.
Questions?
If you have any questions regarding returns, cancellations, or refunds,
please contact us:
Abecta® House