30-Day Return Policy
New, unused items may be returned within 30 days of delivery, subject to the conditions below.
Returns must:
- Be requested within 30 days of delivery
- Be in new, unused condition
- Be in original packaging
- Include all original parts and materials
Return eligibility may vary by product type. Please review the product page for any item-specific return restrictions
before purchasing.
Items Not Eligible for Return
The following items are not eligible for return unless damaged or defective:
- Closeout or clearance items
- Discontinued merchandise
- Custom-made or special-order items
- Items marked “Final Sale: Non-Returnable” on the product page
These exclusions are clearly disclosed at the time of purchase.
Return Authorization (RMA Required)
Before returning any item, you must contact us to obtain a Return Merchandise Authorization (RMA).
Returns sent without an approved RMA may be refused.
RMA approvals:
- Are valid for 14 days from issuance
- Include the authorized return address
- Must be shipped only to the designated return facility
Returns may not be sent to our Las Vegas business office, as that location cannot process returns. The precise return shipping address for your items will be provided directly on your approved RMA.
Return Shipping & Fees
For non-defective returns:
- Return shipping costs are the customer’s responsibility for non-defective returns.
- A standard restocking fee of 20% applies to all returns to cover supplier processing.
Exchanges: We do not offer direct item exchanges. If you prefer a different product, please process a return for your original order following our standard policy and place a new order online.
Refunds
Once a returned item has been received, inspected, and approved following
any required supplier authorization, a refund will be issued to the original
payment method, less the standard 20% restocking fee. Refund processing typically occurs
within 2 business days after approval. Please allow additional time for your
financial institution to post the credit to your account.
Store credit will only be issued if:
- The customer expressly requests or agrees to receive store credit instead of a refund.
Order Cancellations
If you need to cancel an order, please contact us as soon as possible so we can determine whether cancellation is still available.
Cancellation requests may be accommodated if an order has not yet entered the fulfillment process.
Once an order has entered the fulfillment process or a tracking number has been issued, cancellation requests may no longer be possible.
Custom or special-order items may not be eligible for cancellation.
A cancellation is not confirmed until you receive written confirmation from Abecta House.
Damaged Items
If your order arrives damaged, please notify us as soon as reasonably
possible after delivery so we can assist with the claim process promptly.
To facilitate claims with carriers and suppliers, we recommend reporting
visible shipping damage within 48 hours of delivery whenever
possible.
To process a damage claim, we require:
- Clear photos of the item
- Photos of all packaging materials
- Photos of shipping labels
Please retain all original packaging until the claim is resolved.
Approved damage claims may result in a replacement, repair, or refund, depending on the circumstances and product availability.
Defective Items
If you believe an item is defective, please contact us for assistance.
Many products sold by Abecta House are covered by a manufacturer’s warranty. Resolution methods may include
replacement parts, repair, replacement of the item, or refund where applicable.
Questions?
If you have any questions regarding returns, cancellations, or refunds, please contact us:
Abecta® House