Customer Support

We want your Abecta® House shopping experience to be simple, transparent, and dependable. Below you’ll find helpful information about shipping, order tracking, returns, payment methods, volume orders, and how to contact us for assistance.

Orders & Shipping

• Order Tracking
  Learn how order tracking works and where to find shipment information after your order ships.
• Shipping & Delivery
  Review shipping destinations, order processing, delivery timeframes, tracking information, and what to do if there is a delivery issue.
• Volume Orders
  Learn how to request quote-based pricing for multiple quantities of select products.

Returns & Policies

• Returns, Refunds & Cancellations
  Review return eligibility, return procedures, refunds, fees, cancellations, and damaged or defective item information.
• Price Match Policy
  Learn about eligibility requirements and review guidelines for price match requests, where applicable.

Payments

• Payment Methods
  Review the payment methods accepted by Abecta House and information about payment authorization and processing.

Need Assistance?

If you need additional assistance, please visit our Contact Us page, email us at support@abectahouse.com, or call us toll-free at 1-800-618-2218.

Customer service is available Monday through Friday, 9:00 AM to 5:00 PM Pacific Time.

When contacting us about an order, please include your order number and the name used when placing the order so we can assist you more efficiently.