Shipping & Delivery

Free Shipping

Abecta® House offers free standard ground shipping on eligible orders shipped within the contiguous United States (the Lower 48 states) and Washington, D.C.

We do not currently ship to Alaska, Hawaii, U.S. territories, or international destinations.

Order Processing Time

Orders are processed during normal business days. Most in-stock items ship within 1 to 5 business days from supplier warehouses, distribution centers, or authorized fulfillment partner locations within the United States.

If an item has an extended processing time, that information will be noted on the product page when applicable.

Order processing time is separate from shipping transit time.

Based on normal processing and transit estimates, most orders are delivered within approximately 2 to 12 business days after an order is placed, although actual delivery times may vary depending on product availability, destination, and carrier conditions.

Shipping Transit Time

Orders are shipped via reputable ground carriers such as UPS, FedEx, USPS, or other reputable carriers. Standard ground shipments typically arrive within 1 to 7 business days after shipment, depending on the destination.

Transit times are estimates. Delivery times may vary based on destination, carrier service levels, weather conditions, holidays, and other factors beyond our control.

Tracking Information

Once your order ships, you will receive a shipping confirmation email with tracking information. Tracking activity may not appear immediately, as carriers may require time to scan the shipment and begin displaying tracking updates.

Most small-parcel shipments do not require a signature and may be left at the delivery address at the carrier's discretion. In certain situations, the carrier may require a signature or leave a delivery notice instead.

Once a shipment is marked as delivered by the carrier, please promptly inspect the delivery location and contact us if you have any concerns regarding receipt of the package.

Delivery Issues & Damaged Items

Please inspect your order promptly upon delivery. If your item arrives damaged, defective, incorrect, or has missing parts, please notify us as soon as reasonably possible so we can assist you promptly.

To facilitate claims with carriers and suppliers, we recommend reporting visible shipping damage within 48 hours of delivery whenever possible. Damage that is not immediately apparent should be reported as soon as reasonably possible after discovery.

Please retain all original packaging and provide clear photos of the item, packaging materials, and shipping labels, as this information may be required to process a shipping or damage claim.

Approved damage claims may result in replacement parts, repair, replacement of the item, or a refund, depending on the circumstances and product availability. Store credit will only be issued if expressly requested or agreed to by the customer.

Delivery Refusal

Please do not refuse damaged shipments unless instructed by our customer support team, as refusal may delay damage claim resolution and replacement processing.

Order Cancellations

If you need to cancel an order, please contact us as soon as possible so we can determine whether cancellation is still available.

Cancellation requests may be accommodated if an order has not yet entered the fulfillment process. Once an order has entered the fulfillment process or a tracking number has been issued, cancellation or modification requests may no longer be possible.

Custom or special-order items may not be eligible for cancellation. A cancellation is not confirmed until you receive written confirmation from Abecta House.

For complete information regarding cancellations, returns, and refunds, please review our Returns, Refunds & Cancellations Policy.

Questions?

If you have questions about shipping or delivery from Abecta® House, please visit our Contact Us page, email support@abectahouse.com, or call us toll-free at 1-800-618-2218. We're happy to help.